FAQs – Bradley's Gift and Home

FAQ

GENERAL SHOP QUESTIONS

Does Bradley's accept donation requests? Does Bradley's accept donation requests?

Bradley's accepts all donation requests via email at hello@shopbradleys.com. We do not complete donations for school sponsorships.

Do you have any allergy free chocolates or treats? Do you have any allergy free chocolates or treats?

Our shop is not a certified gluten free / allergen free facility. There is risk for cross contamination and if you or someone you know has an allergy, we do not recommend our chocolate.

Are you hiring? Are you hiring?

We are always accepting applications. If you are 18+ years old, you can visit our career page and complete an application.

Returns & refunds

What is your return policy? What is your return policy?

You can return items that are in their original packaging and aren't worn within 14 days to receive a full refund by your original method of payment.

Final sale items, furniture, lamps, gourmet foods, and chocolate cannot be returned.

How long do I have to return merchandise? How long do I have to return merchandise?

Our current policy allows returns up to 14 days.

I received chocolate as a gift, but have a food allergy. Can I return it for something else? I received chocolate as a gift, but have a food allergy. Can I return it for something else?

Unfortunately, we do not return gourmet foods or chocolate. We recommend that you gift it to someone.

GIFTING & COPORATE ORDERING

Am I able to build a custom gift basket? Am I able to build a custom gift basket?

We have multiple ways that we can help you build a custom gift basket.

Have an idea what you'd like? You can choose the items in store or browse online and add a gift basket to your cart. We will wrap it up for you and it can be picked up at your convenience.

Need some help? If you would like us to put together a collection for you, you can fill out the "Order a Custom Gift Basket" form on our website, call us at 865-694-0400, or stop by the shop to get help.

Our company would like to send gifts to new clients. How do we get started? Our company would like to send gifts to new clients. How do we get started?

We would love to help!

You can reach us via email at orders@shopbradleys.com and cc hello@shopbradleys.com. Let us know what type of gifting program you would like to start (new hires, work anniversaries, etc.) and your budget per gift.

We would love to make celebrating your staff and clients easy and can ship at a frequency that works for you.

Do you offer custom molds for business logos? Do you offer custom molds for business logos?

Yes! We use Tomric, a chocolate molds company to create all of our molds. You will create a custom mold based on your logo with Tomric, then you can either have it shipped directly to us or bring it to Bradley's to have it poured.

Prices will be determined once we are able to pour the chocolate mold.
If you have any questions, you can email hello@shopbradleys.com or stop by the shop.

How do I place a holiday corporate order? How do I place a holiday corporate order?

Please submit your orders by email to orders@shopbradleys.com. For orders over 25, please use an excel spreadsheet for recipients name, mailing address, and gift.

All Christmas order requests can be emailed to orders@shopbradleys.com

We recommend placing your holiday orders by November 18th for the best guaranteed selection.

Do you offer a discount for bulk orders? Do you offer a discount for bulk orders?

We offer our best value all the time and do not extend discounts for bulk orders.